Privacy Policy

Last Updated: March 2024

SKALE PRIVATE LIMITED (“SKALE“, “we”, “us”, or “our”) respects and protects the privacy of visitors to our website,, and our customers who use our ecosystem (the “Software“) and services (the “Services“). This Privacy Policy explains how we collect, use, disclose, and protect visitors’ and users’ information as part of the Service. By using the Service in any way, you are agreeing to comply with this Privacy Policy and our Terms of Service.

Data Collection

When you use our services, we collect different types of personal information for these reasons:

  • Account information: Your full name, email address, and a hashed password.
  • Payment information: Your billing address, payment method, and, if applicable, your company name and VAT Number.
  • Service usage information: Website URLs and API keys.
  • Interaction information: Any conversations you have with us, questions you ask in our support center, and comments you leave on blog posts.
  • Log information: Details like your browser type, IP address, device data, approximate location, and when you accessed our services.
  • Transactional information: Details about what you bought, the price, and when you made the purchase.

We don't keep your payment card information. Instead, it goes straight to our payment service provider. We only keep a token of that payment information and the payment method you chose for future subscription fees.

We only ask for personal information when we really need it.

Data Use

We utilize personal information for the following purposes:

  • To deliver our services: This encompasses setting up and maintaining user accounts, offering customer support, processing payments and orders, and verifying user details.
  • To safeguard our services and users: We bolster the security of our services, shield them from fraudulent or unlawful activities, combat spam, and adhere to relevant security laws and regulations. security laws and regulations.
  • To engage with users: We communicate through email to relay administrative or account-related information, notify users of pertinent security issues, or keep them informed about the latest service updates. or account-related information, alert you of relevant security issues or keep you up to date on the latest updates to our Services.
  • For customer service: We address user inquiries, disputes, feedback, or service-related issues promptly and effectively.
  • To enhance our services: FWe provide automatic upgrades and new versions of our services, and analyze user interactions to refine and enhance the current service offerings.

It's important to note that we do not engage in the sale of any personal information to third parties.

Data Retention

We retain personal information for the duration necessary to provide our services to customers, in accordance with this Policy, and as mandated or allowed by applicable law.

Data Share

We share personal information for the following reasons:

  • Service providers: We may share personal information with third-party service providers who require the information to deliver their services to us. This includes providers assisting us in delivering our services to you, such as hosting and content delivery network (CDN) services, billing and payment processing services, data analytics services for understanding and improving our services, and tools for operational purposes like email and communication services, and team collaboration.
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  • Legal and regulatory obligations: We may disclose personal information in response to lawful requests from public authorities, such as to meet national security or law enforcement requirements.
  • Business transfers: In the event of a business transition, such as a merger, acquisition, or sale of our assets, your personal information may be transferred as part of that transaction.
  • With your consent: We may disclose your personal information for any other purpose with your explicit consent.

Public Profile Information

Any information shared in our support center or blog is considered public. Your username, along with your profile image from the Gravatar service based on your email address, forms part of the public profile. Consequently, your posts are accessible to the public and may be indexed by search engines or other publicly available platforms. Third parties may also crawl or search this information. Even if you delete your posts, copies may persist in cached or archived pages of the service, or if other users have saved the information. It is advisable not to share any information publicly that you are not comfortable with others accessing.


To safeguard your personal information, we implement reasonable precautions and adhere to industry best practices to prevent its inappropriate use, loss, unauthorized access, disclosure, alteration, or destruction. When you input confidential information (such as login credentials or data submitted through the service), we encrypt the transmission of that information using Secure Socket Layer (SSL) technology. All personal information is stored on encrypted servers located exclusively within the EU, managed by our service providers. We do not store personal information on our local computers; rather, data storage and analysis occur using an encrypted connection to our server. These technological measures, along with others, are employed to ensure the safety, security, and restricted access of your data to authorized personnel only. Nevertheless, we cannot guarantee the absolute protection and security of any personal data stored with us or with any third parties.

Cookies and Tracking Technologies

Cookies are small data pieces stored in text files on your computer or device when websites are loaded in a browser. They can be either session cookies, which are temporary and deleted once the browser is closed, or permanent cookies, which remain stored on the device until actively deleted.

We utilize cookies and similar technologies for the following purposes:

  • Authentication: Cookies personalize the Services to your account, ensuring you see the appropriate information.
  • Security: Cookies help prevent fraudulent use of login credentials and support other security features.
  • Functionality: Cookies enable our Services to recognize you and remember your choices.
  • Analytics: Cookies aid in analyzing how the Services are accessed and used, as well as tracking their performance.

Third-party cookies may also be set by entities such as content providers or analytics services. The usage of such third-party cookies is subject to the policy of the respective third party placing the cookie.

Embedded Content

Pages on our website may contain embedded content from third-party service providers. Embedded content functions similarly to when a visitor directly accesses the third-party website. These external websites may collect data, utilize cookies, embed additional third-party tracking, and monitor interactions with the embedded content. This includes tracking activities if the visitor has an account and is logged in to the respective third-party website.

Service Providers

We engage various service providers, as listed below, who may access your personal information. These third-party service providers collect, store, use, process, and transfer data regarding your activity on our Services in accordance with their respective Privacy Policies:

  • Stripe: A payment processor employed for Stripe payments processing. Please refer to the Stripe privacy policy.
  • PayPal: A payment processor utilized for PayPal payments processing. Please refer to the PayPal privacy policy for further information.
  • Afterpay: A payment processor utilized for Afterpay payments processing. Please refer to the Afterpay privacy policy.
  • Shiip API: CA service offering hassle-free integration options, including eCommerce plugins and an open API, enabling customers to access live shipping rates, multiple delivery options, and bookings within the shopping cart. Please refer to the privacy policy of Shiip API.
  • Australia Post: A Commonwealth government-owned corporation providing postal services across Australia. Please refer to the Australia Post privacy policy.
  • DigitalOcean: A cloud infrastructure service utilized for hosting our websites. The server location is an SOC 2 Type II certified data center in Frankfurt, Germany, where DigitalOcean rents space. Please refer to the DigitalOcean privacy policy and the DigitalOcean Data Processing Agreement.
  • Google Analytics: A web analytics service provided by Google, used for analyzing website traffic and marketing goals. IP address anonymization is enabled. Please refer to the Google privacy policy.
  • Google Maps: A mapping service provided by Google, used for embedding maps on our website. Please refer to the Google privacy policy.
  • YouTube: A video platform provided by Google, used for embedding videos on our website. The domain is utilized to embed videos without the use of cookies. Please refer to the Google privacy policy.

Links to Other Websites

Our Services may include links to websites and applications external to our platform. We do not assume responsibility for the privacy practices or content of third-party websites or applications. Your browsing and interactions on any third-party website or service are governed by the rules and policies of that particular third party.

Your Rights

You have the rights to exercise your privacy rights as outlined by applicable data protection laws, such as the EU General Data Protection Regulation (GDPR) or the California Consumer Privacy Act (CCPA). These rights include:

  • Requesting access to your personal information: You can access, update, or request deletion of your personal information directly within your account settings. If unable to do so, please contact us for assistance.
  • Requesting correction of your personal information: CYou have the right to have any incomplete or inaccurate information corrected.
  • Objecting to the processing of your personal information: ou can object to our processing of your personal information if there are grounds relating to your particular situation.
  • Requesting erasure of your personal information: ou can ask us to delete or remove your personal information if there is no valid reason for us to continue processing it.
  • Requesting the transfer of your personal information: We will provide your personal information in a structured, commonly used, machine-readable format to you or a third party you designate.
  • Withdrawing your consent: You have the right to withdraw your consent for the use of your personal information. However, this will not affect the lawfulness of processing based on consent before withdrawal.

You can exercise these rights by contacting us at [contact email], and we may need to verify your identity before complying to protect your privacy and security.


You have the option to refrain from providing any personal information through our Services; however, this may result in the unavailability of certain services to you. Additionally, you can configure your browser settings to remove or reject browser cookies before using our Services. It's important to note that if you opt not to accept cookies, certain features and personalization aspects of our Services may no longer function properly for you. Furthermore, you can choose not to receive update communications regarding our Services by following the unsubscribe instructions provided in such communications.

Children’s Personal Information

SKALE does not knowingly collect any personal information from individuals under the age of 13. If you are under the age of 13, please refrain from submitting any personal information through our Service. If we become aware that we have inadvertently collected personal information about a child under the age of 13, we will promptly remove such information without notice. By using this site, you affirm that you are at least 13 years old.

Amendments to These Terms

The Privacy Policy may undergo modifications at any time, without prior notice. Notice of such changes will be provided by posting the revised Privacy Policy and updating the "Last Updated" date. In the event that changes are deemed material at our sole discretion, we may inform you through our Services or other communication channels. Any alterations take immediate effect. It is your responsibility to regularly review the Privacy Policy. By continuing to use our Services and website following such updates, you acknowledge and agree to the terms outlined in this Policy.

Contact Us

If you have any inquiries or concerns regarding this Privacy Policy, kindly contact us via email at [email protected] or by mail at the address provided below.

32B Zakwell Cres
Victoria 3048
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